Technical Support

Keya Inc provides a variety of support service options to help businesses maintain and grow their information technology capabilities. In order to operate effectively and instill excellence in service throughout the organization, the proper support structure needs to be put in place.

Our technical expertise and full range of services keep your network, systems, and applications running smoothly. Keya offers the following technical support services to enhance or add to your current structure, along with  new deployments when needed.

• Help Desk & Network Administration
• Network Monitoring & Troubleshooting
• Network Performance & Usage
• Enterprise Systems Management

Help Desk & Network Administration

Successful organizations must deliver high-quality services that quickly adapt to changes in business climate. Growing companies and Government agencies are under extreme pressure to reduce costs and expedite service. Keya helps to relieve that pressure by providing top-quality help desk and network administration support, so your personnel will be informed, connected, and your processes will run smoothly.

Keya provides support for all major components of your network infrastructure but not limited to:

• Hardware and Software Platforms
• Application Servers and Operating Systems
• Mainframes and Databases

Our Help Desk and Network Administration solutions can help your employees with their desktop support issues thus reducing your IT staffing requirements. We work together with our clients to eliminate long support wait times, and bring proactive and preventative methods into your network environment.

Enterprise Systems Management

Keya Inc works with our customers by building IT management platforms and service levels that provide scalable, resilient and reliable monitoring capabilities for organizations. Our goal is to proactively diagnose, manage and resolve critical IT resource problems. These resources include, but are not limited to:

• Servers and Hosts
• Applications and Databases
• Networking Services and Network Devices (such as routers, switches, firewalls)

Network Monitoring and Troubleshooting

Helping to build efficient monitoring solutions and support architecture Keya offers our customers the ability to provide end-to-end service level measurement, satisfaction, and resolution of network problems.

Network Performance and Usage

By understanding their business's resources, limitations, and company productivity, network operators can stay ahead of the game. Knowing the status of your network infrastructure at all times allows you to quickly identify and respond to network performance issues, outages, employee usage and security concerns. The ability to provide faster response time and greater uptime brings greater levels of performance to the entire organization. Keya derives network strategy and implementation plans to better:

• Optimizing Network Bandwidth
• Reduce and Control Network Cost
• Increase Network Performance
• Scale Network Infrastructure

In today’s highly competitive and dynamic environment, businesses have to be agile – capable of introducing and delivering innovative services rapidly, reliably and cost effectively. Ineffective use of network resources is seen throughout company infrastructure. This is due to lack of design, uncontrolled growth and poor capacity planning. Keya Consulting brings opportunities to leverage your existing infrastructure and make room for innovative, cost effective, value added application to increase productivity and decrease cost.